When entering your shipping address, please make sure to include the official Hotel Name.

For the recipient, please use the exact name used for your hotel reservation (in English) and include your check-in and check-out date next to your name.

Please inform your hotel in advance that you are expecting a package, ensuring they know to accept it on your behalf.

Example: 
Name: John Smith [Check-in: Oct 10 / Check-out: Oct 15]

Address Line 1: 1-2-3 Roppongi, Minato-ku

Address Line 2 [Hotel Name]: ABC Hotel Tokyo

Prefecture: Tokyo

Postal Code: 106-0032

Shipping Time:
Standard areas:  1–3 days

Hokkaido, Okinawa, and Remote Islands:  4–7 days (approx.) Depending on the location and weather conditions.

Feel free to message us on WhatsApp with any questions — we usually reply within 1 business day.