Notation based on the Specified Commercial Transactions Act

Title

1. Seller

2. Seller

3. Postal Code

4. Address

5. Explanation of fees other than product price

6. Delivery Period

7. Returns and Exchanges

8. Phone Number

9. Email Address

10. Shipping

Seller

gemish (Gemish)

2. Sales Operator

Representative

Shima Nagasaki

3. Postal code

4. Address

Room A, 7th Floor, Aioibashi Building, 1-1-20 Otemachi, Naka Ward, Hiroshima City, Hiroshima Prefecture

5. Explanation of fees other than the product price

In addition to the sale price, a bank transfer fee may also apply.

6. Delivery period

We will ship within 2 business days.

7. Returns and Exchanges

If there is a problem with the product

If the delivered product is damaged or if you receive an item different from what you ordered, please notify us by email or through the "Contact Form" within 8 days of receiving the product. We will handle returns or exchanges. For sold-out products, we may offer a refund instead of an exchange. We appreciate your understanding in such cases.


For returns due to customer reasons

For returns due to customer reasons, please contact us by email within 8 days of receiving the product to request a return, bear the shipping costs, and send the product you wish to return back to our shop.

8. Phone number

We accept customer questions and inquiries via LINE and WhatsApp.
Please contact us through LINE or WhatsApp here.

9. Email address

10. Shipping fee

Shipping is free for all items. Items priced under 10,000 yen will be shipped via Click Post. Items priced at 10,000 yen or more will be shipped via Letter Pack Plus.
※If there is an error in the delivery address, the item will be returned.

In such cases, if within the storage period, reshipping is possible, but please note that an additional return shipping fee will be charged.