Payment Returns Delivery

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1. Types of Payment Methods

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2. Returns and Exchanges

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3. Delivery

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4. To guests staying in Japan

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5. International Shipping

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1. Types of Payment Methods

Credit card

You can use VISA, MASTER, JCB, American Express, Shop Pay, Apple Pay, and Google Pay.

Shop Pay

Installments available with no interest.Pay in 2 or 4 parts, every two weeks.Visa, Mastercard, American Express credit cards are accepted.

Two installments, no interest

※For purchase amounts from 35 dollars to 50 dollars

※Payment every two weeks

Four installments, no interest (payment every two weeks)
※For purchase amounts from 50 dollars to 999.99 dollars

※Payment every two weeks

Monthly payments (purchase amount from $150 to $30,000)

*Monthly payments may include interest ranging from 6% to 36%.

paidy (pay later)

This is a payment method with deferred payment.You can pay the following month or in installments. Payment can be made at convenience stores or by bank transfer. For convenience store payments, a separate handling fee will be charged (up to 390 yen including tax per transaction).

No installment fees

※Only free for direct debit and bank transfer

You can split the payment into three installments

After purchasing with a lump-sum payment, you can change to three-installment deferred payment from the Paidia app

Convenience store payment 　(Advance payment)

This is a payment method requiring advance payment.You can use FamilyMart, Lawson, Mini Stop, and Daily Yamazaki. A separate payment fee will be charged (190 yen).

Mobile phone payment

You can use Pay Pay and LINE Pay.

PayPal

You can use PayPal.

Pay-Easy Payment

You can use Pay-Easy payment.

at PAY

You can use au Easy Payment.

Bank Transfer

You can pay by bank transfer.

2. Returns and Exchanges (Japan Only)

If there is a problem with the product

If the delivered product is damaged or if you receive an item different from your order, please notify us by email or LINE within 14 days of receiving the product. We will handle returns and exchanges. Please note that if the item you wish to exchange is sold out, we may issue a refund instead.

In case of returns due to the customer's convenience

Returns due to customer convenience are accepted only if you contact us by email or LINE within 14 days of receiving the product.
Returns are accepted only if the product and accessories (such as pouches) show no signs of use and all original packaging (including outer box and packing materials) are intact.
We kindly ask you to return the product in the same condition as when it was delivered.

Please note that the following costs will be deducted when processing returns and refunds. Thank you for your understanding.

Shipping fees at the time of dispatch (including items with free shipping)
Return shipping payment fees (credit card, PayPal, etc.)
If you use gift wrapping, a wrapping fee will apply.

Please cooperate by returning the item within two weeks after notifying us of the return.

International Customers (English Policy)

Return & Refund Policy

For Damaged or Incorrect Items:
If your item arrives damaged or you receive the wrong product, please contact us via email within 14 days of delivery. We will arrange a return, exchange, or a full refund.

Customer Convenience Returns:
We do not accept returns or exchanges for customer convenience
(e.g., "changed my mind," "size doesn't fit," or "looks different from the image").
Please check the product details and size carefully before purchasing.

Important Notes:
Customs Duties & Taxes: The customer is responsible for any customs duties or taxes incurred in their country. These are non-refundable.

Unauthorized Returns: Any items returned without prior email contact or for customer convenience will not be accepted and no refund will be issued.

Fees: In the event of an approved return (damaged items only), transaction fees (Credit Card, PayPal, etc.) and original shipping costs are non-refundable.

3. Delivery (Japan Shipping)

Free shipping on all items

Customers whose total purchase amount is 10,000 yen or more can choose Japan Post's Letter Pack Plus and Click Post delivery methods free of charge.

Customers whose total purchase amount is 10,000 yen or less can choose the Click Post delivery method free of charge, but those who wish to receive their items by direct handover can select the Letter Pack Plus delivery for an additional 500 yen.

Home delivery service

For customers whose total purchase amount is 10,000 yen or more, we recommend delivery by courier.

You can receive the item directly from the delivery person by hand, and the product will be insured.

Click Post

We have started Click Post delivery for customers who find it difficult to receive items directly from the delivery person due to a busy schedule. You can track the delivery status with the tracking number, but we cannot provide compensation for lost items valued at 10,000 yen or more. We recommend using parcel delivery whenever possible.

Please understand that when purchasing many items at once or high-value items, we may change the delivery method to parcel delivery.

About Delivery

Currently, to consider the environment, delivery notes are not enclosed. Please refer to the confirmation email at the time of your order for your order details.

※If you would like a delivery note or receipt, please feel free to contact us.

4. To guests staying in Japan

For hotel delivery, please provide the hotel's address and add your check-in date and room number next to your name.

Example: Name: Taro Yamada (Guest: May 15, RM 101)
Address: 1-2-3 Marunouchi, Chiyoda-ku, Tokyo...

Standard areas: 1–3 days

Hokkaido, Okinawa, and Remote Islands: 4–7 days (approx.) Depending on the location and weather conditions.

5. International Shipping

Shipping Fee: Free
Customs and Import Taxes: > For international shipments, customs duties and import taxes may be applied at the destination country's customs office. These charges are the responsibility of the customer. Please check with your local customs office for details before purchasing.